Last updated: 12/31/2025
30-Day Money Back Guarantee
We stand behind our services with a 30-day money back guarantee.
Refund Eligibility
You may request a refund if:
- Services were not delivered within the promised timeframe
- Services do not match what was ordered
- You experience issues with service quality
How to Request a Refund
- Contact us at hello@plex.ph within 30 days of purchase
- Include your order ID and reason for refund
- Our team will review and respond within 24 hours
Refund Processing
Approved refunds are processed within 5-7 business days back to your original payment method.
Non-Refundable Situations
- Services delivered as promised
- Requests made after 30 days
- Account issues due to customer violations of Instagram terms
Questions?
Contact our support team at hello@plex.ph for any refund questions.